Your Privacy Matters
At BookByOwn, we value the trust you place in us. This policy describes how we collect, use, and protect your personal information across our website and mobile platforms. By using our services, you agree to the collection and use of information in accordance with this policy to provide you with a seamless travel booking experience.
Booking & Usage Policy
When you book a flight, hotel, or holiday package through BookByOwn, we act as a facilitator between you and the service providers (Airlines, Hotels, Transporters). Your data is shared only with these essential partners to confirm your itinerary.
- Accuracy of Information: Ensure all names match Passport/ID documents exactly.
- Payment Security: All transactions are processed through encrypted gateways; we do not store CVV numbers.
- Communication: By booking, you consent to receive transactional updates via WhatsApp, SMS, and Email.
- Modifications: Any change in traveler names or dates is subject to airline/hotel availability and fare differences.
Cancellation & Refund Policy
Cancellations are governed by the specific fare rules of the airline or hotel. In addition to the provider's charges, BookByOwn may charge a nominal service fee for processing the refund.
| Time Frame (Before Departure) | Standard Refund Eligibility |
|---|---|
| Within 24 hours of Booking | Full Refund (Standard Fares only) |
| 0 - 72 hours before flight | Airline Charges + Service Fee (Highly Restricted) |
| More than 72 hours | Airline Penalty + Service Fee applies |
- Refunds are typically processed within 7-10 working days after approval.
- Non-Refundable Fares: Discounted "Exclusive Routes" are often non-refundable and non-changeable.
- Convenience fees charged at the time of booking are non-refundable.
Data Protection & Cookies
We use industry-standard SSL encryption to protect your personal data. Our website uses cookies to enhance your browsing experience, remember your preferences, and provide personalized travel recommendations.
- Your personal details are never sold to third-party marketing agencies.
- You can opt-out of promotional newsletters at any time using the 'Unsubscribe' link.
- We strictly comply with Indian IT Laws regarding data privacy and storage.